Shop - Aura India

Find answers to the most common questions about orders, shipping, and policies at Aura India.

🛍️ Orders & Products

Q. Is Aura India a retail platform?*

Yes, Aura India is a *customer-focused platform* offering trendy jewellery for everyday style.

Q. Can I order single pieces?

Yes, you can easily order *single or multiple items* as per your preference.

Q. Are the products exactly the same as shown?

We try our best to deliver exactly what is shown. However, *slight variations* may occur due to lighting or screen differences.

Q. How long does delivery take?

Delivery usually takes *4–6 business days*, depending on your location.

Q. How can I track my order?

You will receive a *tracking ID via SMS/WhatsApp/email* once your order is shipped.

Q. Do you offer Cash on Delivery (COD)?

Yes, COD is available on *selected orders and locations

Q. Do you offer returns or refunds?

We currently follow a *No Refund Policy. Only **exchange is allowed* in valid cases.

Q. In which cases is exchange allowed?

Wrong product received Damaged product received

Q. What is required to request an exchange?

An *unboxing video is mandatory* showing the sealed package and product.

Q. Can I return if I don’t like the product?

No, returns for *change of mind or design preference are not accepted.

Q. Within how much time should I report an issue?

You must report any issue within *24 hours of delivery.

Q. What if I report after 24 hours?

Requests raised after this period will *not be accepted.

Q. What payment methods are available?

We accept *online payments and COD (where applicable)*.

Q. Is there any extra charge for COD?

A small COD fee may apply*, depending on your order.

By placing an order with Aura India, you agree to our:

No Refund, Exchange-Only Policy Terms & conditions mentioned on the website